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How we do UX design differently

  1. 01

    Discovery Let’s get to know each other

    First, we gather as much relevant data as we can. We’ll get to know your users: What makes them tick? What are their pain points, objectives and key behaviours? We do this through website analytics, surveys, live chatting, heatmapping and reviews.

    We’ll also find out what you want from the redesign and why your current site’s just not doing it for you.

  2. 02

    Design a User-Focused Experience Let’s create a new experience for your users

    Once we’ve made sure that the content we’re working with is in the best possible shape, we’ll get started on the UX design process. We’ll map out your site flows, user flows, and general site structure using our user research. We’ll then incorporate our CRO expertise into the mix to create fully-fledged designs.

  3. 03

    Put it to the test A/B Testing & User Testing

    We’ll carry out in-depth user testing to make sure we are meeting – and surpassing – visitors’ requirements. We select the appropriate A/B Testing platform for you, choose the key metrics and statistical models, build your tests, set them live and keep a close eye on their performance. Results are reported regularly, and we’ll even train you on the platforms so you can see for yourself!

  4. 04

    Continuous Improvement Things can only get better

    As we learn more about your users, we’ll continue to run tests and make sure the site is performing optimally with them. With every insight gained, we can make improvements and upgrade your site with an even more seamless user experience.

People are talking about us ...

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The team was both cohesive and incredibly capable – willing to flow with our limitations and lack of understanding, which ensured we hit our targets and goals. This relationship has been pivotal in ensuring Atlas’s future.

Gregory

Gregory French

CEO @ Atlas Accessories

They were organized and focused but still very human. Getting all these elements together and up and running at the right time can be complicated, but together we pulled it off and delivered on time.

David McGranaghan

David McGranaghan

Co-founder & Director @ McMiller Games

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Bespoke Digital Experiences

Is your website made for you or your users?

At Digivate, we believe that designing amazing digital experiences starts with developing a deep understanding of your audience.

Our UX design process makes use of user psychology, CRO, real data and behavioural analysis to ensure the user journey on your site caters specifically to your users.

When you need UX Design

  • Your website visitors are just not in the business of converting
  • You’ve noticed that your session durations really aren’t up to snuff
  • You’ve received a load of feedback telling you people struggle to use your website
  • Your users are are dropping off early and abandoning carts all over the shop
  • You just know that something is wrong with your site, but can’t figure out what
  • You want to find out more about your users through quantitative and qualitative analysis

See what our UX Designers can do for your conversion rate

From mockups to wireframes down to prototypes and finished designs ready to code, we keep your User Experience in mind every step of the way.

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UX Design Services FAQs

  • What is UX design, and why is it important?

    User Experience (UX) design is the process of creating websites, apps, and digital products that are easy and enjoyable to use. A well-designed UX helps users achieve their goals efficiently, increases engagement, and improves satisfaction—ultimately driving better business results.

  • What services are included in your UX design offering?

    Our UX design services include user research, persona development, wireframing, prototyping, usability testing, and ongoing UX optimization. We work closely with your team to ensure that the design meets both user needs and business objectives.

  • How do you test the usability of a design?

    We conduct usability testing with real users who interact with prototypes or live versions of your site or app. This process helps us identify pain points, validate design decisions, and make adjustments to improve the overall experience.

  • What’s the difference between UX and UI design?

    While UX (User Experience) focuses on how users interact with a product and the overall experience, UI (User Interface) design centres on the visual elements, like colours, typography, and layout. Both are essential for creating an effective and appealing product, and our team is skilled in both areas.

  • How much does UX Design cost?

    The cost of our UX Design services depends on the scope of the project and the elements involved. Tell us about your project to receive a fully transparent quote!

What’s holding your growth back?

In under 5 minutes, you’ll get a custom scorecard on where your digital marketing stands - and what to fix next.

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